Today's supervisors face a business revolution and a human resources revolution. Blue-collar jobs exist but in lesser numbers. Technology and service industry jobs are part of a changing economy. Manufacturing automation, computers, faxes, e-mail, teleconferencing are creating a huge job shift. Competition is forcing organizations to cut jobs and to change the way employees work.

New management styles have been evolving over the years. This treatise focuses on the basics of supervision, leadership, motivation, authority, power, communications and recruitment. Creativity and supervision are entwined because there is no right or wrong way today with a new generation of educated employees and continuing job shifts related to ever-changing technologies.

This new highly educated and diverse generation of employees bring with them a new work ethic and power. They are wanting. They want job fulfillment. They want flexible schedules to accommodate religious or cultural events. They want good moral values in the workplace. They want trust from management and they want to form good relationships with colleagues, relationships that often extend beyond the work environment. They want justice in the workplace. Managing or supervising this new breed of important human capital is difficult. Standards for supervision are not absolute in that these same standards are relative to the human rights of all employees in the workplace, and constrained by values of society outside the workplace.

This treatise discusses new style supervision emphasizing communication but also advocating full documentation of all staff activities whether meritorious or fractious. These are secure methods for minimizing employer liability due to conflict, misunderstanding, and costly litigation.