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Behavioural Interviewing

Workshop Intent
Participants will acquire the skills required to interview and select the best person for the job using a behavioural based approach.

Intended Audience

• New Supervisors and Managers who need to acquire the skills to obtain results
• Experienced Supervisors and Managers who are doing their job well but want to reinforce their skills
• About-to-be-appointed-Supervisors and Managers who are taking their next career step and want to be prepared
• Human Resource professionals at all levels who provide coaching and counselling to line management on how to conduct behavioural interviews

Learning Outcomes
After successfully completing this workshop, the participant will be able to:

• Describe the steps in the interviewing sequence.
• Describe the difference between technical & soft skills.
• Write behavioural based interview questions.
• Prepare for and conduct a structured behavioural interview.
• Rate a candidate’s skills.

Benefits of the Training
Some of the benefits identified by past participants include:

• Practical and “hands on”. Immediately applicable to the job.
• Improved knowledge, skills and capability for selecting the very best of several candidates.
• Increased confidence in conducting a comprehensive interview.
• Improved personal and organizational productivity and effectiveness.
• Reduced turnover.
• Reduced costs associated with poor hiring decisions.

Class Size
Maximum 18 participants

Format/Duration
2 days

Workshop Content/Topic Outline

The Interviewing Sequence

Identify the key skills needed to perform the job

Create interview questions

Conduct the interview

Rate the skills

Make a decision

Identify the key skills needed to perform the job

Technical vs. soft skills

Cultural fit

Qualities

The Interview

Behavioural interviewing

Types of interview questions

Conducting The Interview

Sources of error and bias in the interview

The interview sequence

Interviewing skills

Effective listening skills

Legal Issues

Asking legal questions

Decision Making

Rating skills

Reference checks

Making the selection decision

Making the offer & unsuccessful candidates

Termination Dos and Don’ts

Skill Practice

The Termination Discussion

Pre-work/Post-work
None required

Training Methods and Features

Instructor-led by a qualified professional facilitator

Interactive and Participative: Group size is limited and participants will engage in discussions, Q&A sessions and other activities designed to promote collaborative learning (see “Skill-building Activities”)

Skill-building Activities: The workshop is structured so that participants have opportunities to engage in hands-on exercises that develop skills – e.g. role-playing, group work/problem solving

Application Tool Kit: Each participant will receive a comprehensive manual that will provide tools and job aids for back on the job. These include templates and checklists.

Resource Tools: Included in the workshop manual is a list of selected references to encourage further learning.

Participant Evaluation
The facilitator will evaluate the learning of participants through:

• Open book quizzes
• Exercise debriefs and activity reviews

Recognition
Participants who have attended the workshop in full/all sessions of the workshop in full will receive a Recognition of Completion Certificate.

Workshop/Facilitator Evaluation
Participants will be asked to complete a short evaluation form at the end of the workshop to provide their feedback on the session and the facilitator. This feedback is used to ensure client satisfaction and to continually monitor and improve the quality of the training program.