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Interested in this training program?
Please call
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Conflict Resolution

Abstract
This course will define what conflict is, why it happens, and how we can manage it.

Audience
Anyone who deals with people on a daily basis.

Objectives of the course
  • Define conflict
    • Characteristics of Conflict
  • Determine why conflict happens and why we need to manage it
    • Characteristics of Conflict
    • Costs associated with conflict
      • Direct Costs
      • Productivity Costs
      • Relationship Costs
      • Emotional Costs
  • Identify five Conflict Management Styles and when it is best to use each
    • Avoid - Persuade - Accommodate - Innovate - Negotiate
    • Conflict Management Style Self-Test
  • Understand the six steps of the Conflict Management Model
    • Guiding Principles in Handling Conflict
    • A Problem Solving Approach to Handling Conflict
    • How to disagree.. and reach agreement
Course Format
Participants will learn through lecture, discussion, and group exercises.

Duration
1/2 day (4 hours)




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