Interested in this training program? Please call 1-888-552-1155 for pricing or further information.

Workshop Intent
By applying thorough, systematic investigation methods and a consistent and professional approach to producing accurate documentation and gathering and assessing the facts, participants will be able to reduce cost, time, and effort and improve efficiency and decision making.

Intended Audience

• New Supervisors and Managers who need to acquire the skills to obtain results with confidence
• Experienced Supervisors and Managers who are doing their job well but want to reinforce their skills
• About-to-be-appointed-Supervisors and Managers who are taking their next career step and want to be prepared
• Human Resource professionals at all levels who provide coaching and counselling to line management on how to conduct disciplinary investigations

Learning Outcomes
After completing this workshop a participant will be able to:

• Name the five components of an investigation.
• Plan an investigation into a workplace incident.
• Name the four elements of a good report.
• Describe the benefits of documenting and note taking.
• Take behaviorally descriptive notes.
• Name the three parts of an interview.
• Name the four types of interview questions.
• Conduct an interview.
• Identify the techniques used to control an interview.
• Describe the “Ladder” listening technique.
• Assess information gathered during an investigation.

Benefits of the Training

• Take prompt action that is fair and consistent
• Be more productive and effective
• Be a better manager or supervisor

Class Size
Maximum 15 participants

Format/Duration
1 day

Workshop Content/Topic Outline

Planning
The 7 P’s
How to plan the investigation
Planning checklist

Documenting
Importance of documenting
What to document
ABCs of documentation
Note taking
Report writing

Interviewing
When and where interviews should be held
Using an interpreter
Conducting the interview
Interviewing skills
Controlling the interview
Tolerating silence

Listening
What is listening?
The LADDER technique
Listening habits
Listening self-evaluation

Assessing
Assess the information collected.

Pre-work/Post-work
None required

Training Methods and Features

Instructor-led by a qualified professional facilitator

Interactive and Participative: Group size is limited and participants will engage in discussions, Q&A sessions and other activities designed to promote collaborative learning (see “Skill-building Activities”)

Skill-building Activities: The workshop is structured so that participants have opportunities to engage in hands-on exercises that develop skills – e.g. role-playing, group work/problem solving

Application Tool Kit: Each participant will receive a comprehensive manual that will provide tools and job aids for back on the job. These include templates and checklists.

Resource Tools: Included in the workshop manual is a list of selected references to encourage further learning.

Participant Evaluation
The facilitator will evaluate the learning of participants through:

• Open book quizzes
• Exercise debriefs and activity reviews

Recognition
Participants who have attended the workshop in full will receive a Certificate.

Workshop/Facilitator Evaluation
Participants will be asked to complete a short evaluation form at the end of the workshop to provide their feedback on the session and the facilitator. This feedback is used to ensure client satisfaction and to continually monitor and improve the quality of the training program.