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Managing Absenteeism

Workshop Intent
Participants will be able to identify and distinguish between the different types of workplace absenteeism and how to reduce unacceptable levels through discussion, coaching and/or the administration of discipline.

Intended Audience

• New Supervisors and Managers who need to acquire the skills to obtain results with confidence
• Experienced Supervisors and Managers who are doing their job well but want to reinforce their skills
• About-to-be-appointed-Supervisors and Managers who are taking their next career step and want to be prepared
• Human Resource professionals at all levels who provide coaching and counseling to line management on how to conduct disciplinary investigations

Learning Outcomes
Upon completion of this program, participants will be able to:

• Describe the three (3) types of absenteeism.
• Describe the response to each of the different types of absenteeism.
• Describe the key components of an attendance management program.
• Analyze attendance records to categorize the three (3) different types of absences.
• Plan and conduct a discussion to improve absenteeism.

What Are the Benefits of Training?
Some of the benefits identified by past participants include:

• Increased productivity.
• More efficient utilization of resources and reduced costs.
• Practical and “hands on”. Immediately applicable.
• A legally sound and consistent approach to managing absenteeism.
• Improved knowledge, skills and capability for managing absenteeism.
• Increased confidence in dealing with cases of absenteeism.

Class Size
Maximum 15 participants

Format/Duration
1 day

Workshop Content/Topic Outline

• The Three Types of Absenteeism
• How to Respond to Each Type of Absenteeism
• Key Components of an Attendance Management Program
• Conducting an Attendance Management Discussion

Pre-work/Post-work
None required

Training Methods and Features

Instructor-led by a qualified professional facilitator

Interactive and Participative: Group size is limited and participants will engage in discussions, Q&A sessions and other activities designed to promote collaborative learning (see “Skill-building Activities”).

Skill-building Activities: The workshop is structured so that participants have opportunities to engage in hands-on exercises that develop skills – e.g. role-playing, group work/problem solving

Application Tool Kit: Each participant will receive a comprehensive manual that will provide tools and job aids for back on the job. These include templates and checklists.

Resource Tools: Included in the workshop manual is a list of selected references to encourage further learning.

Participant Evaluation
The facilitator will evaluate the learning of participants through:

• Open book quizzes
• Exercise debriefs and activity reviews

Recognition
Participants who have attended the workshop in full will receive a Certificate.

Workshop/Facilitator Evaluation
Participants will be asked to complete a short evaluation form at the end of the workshop to provide their feedback on the session and the facilitator. This feedback is used to ensure client satisfaction and to continually monitor and improve the quality of the training program.