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Speaking with Confidence

Overview
This course is designed for those who wish to improve their ability to communicate with confidence. Whether it is expressing your ideas one-on-one or to a group of people, this session will help you do so with confidence.

Objectives of the course

• Recognising the special challenges of verbal communications
  • Understanding the different communication channels
    • Tone
    • Body Expression
    • Eye Contact
    • Distance
• Listening effectively, summarising and reflecting on content
  • 4 key listening skills
    • Paraphrase
    • Reflect Implications
    • Clarify understanding
    • Reflect Feelings
• Communicating with confidence and assertiveness
  • Assertiveness
    • What is it
    • What it is not
    • How to do it - 3 step approach
  • Dealing with shyness
  • Handling the question and answer process

Intended Audience
Anyone who wishes to increase his or her ability to speak with confidence.

Course Format
Participants will learn through lecture, discussion, and skills practice.

Duration
1 day