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Supervising Effectively

Overview
This course is intended to give the new supervisors or existing supervisors who have not had previous training an overall understanding of their role.

Objectives of the course

• An understanding of the role of the Supervisor
  • Definition of a Supervisor or Manager
  • What skills are required
  • What personal qualities should an effective supervisor demonstrate
  • Management Behaviours Questionnaire
  • Management Styles
    • state - explain - adjust - seek input - empower
  • An understanding of Performance Appraisals Reports
    • What are PA's and Why do them
    • Some common problems and how to avoid them
    • The PA Interview
      • Preparation
      • Setting the Climate
      • The Body
        • Helpful Hints
      • Conclusion
      • Some Do's and Don'ts
• An understanding of Time Management
  • Reduce your stress by finding extra hours in the day for the most important activities in your life and achieve more of your goals
  • Accelerate performance, productivity and personal sense of achievement
  • Importance of sharing information with those around to improve quality, service and teamwork
  • The right habits to make the best use of time management tools and equipment
  • Create your own personal organization system and action plan
• An understanding of Delegation
  • Understand the benefits of delegating
    • Definition of Delegation
    • Benefits of Delegation
  • Understand the process for delegation
    • Warning Signs
    • Overcoming Obstacles
    • What to Delegate
  • Understand how to create a plan for delegating tasks
    • Delegation Do's and Don'ts
  • Record a commitment to delegation
    • Set up a personal action plan
• An understanding of Communication
  • Recognising the special challenges of verbal communications
    • Understanding the different communication channels
      • Tone
      • Body Expression
      • Eye Contact
      • Distance
  • Understanding different listening styles
    • Some Facts about listening
    • Passive listening
    • Active listening
  • Listening effectively, summarising and reflecting on content
    • 4 Key listening skills
      • Paraphrase
      • Reflect Implications
      • Clarify understanding
      • Reflect Feelings
  • Communication with confidence and assertiveness
    • Assertiveness
      • What is it
      • What it is not
      • How to do it - 3 step approach
  • Understanding conflict, and turning conflict into problem solving
    • Guiding Principles in Handling Conflict
    • A Problem Solving Approach to Handling Conflict
    • Controlling communications problems such as shyness and anger
      • Dealing with anger
      • Dealing with shyness
• An understanding of Work Planning
  • Identify and Setting Goals
  • Develop an Action Plan
  • Determine Controls
  • Develop Alternative Action Steps
  • Review the Plan
• An understanding of Motivation
  • What is motivation
  • Types of needs
    • Primary
    • Psychological
  • Discovering and Employee's Needs
  • Developing Goals that will satisfy those needs
  • Encouraging Achievement of Employee's Goals
• An understanding of Orientation
  • Orientation Ideas
  • Orientation Checklist
    • Start of first day
    • End of first day
    • During first week
    • First pay day
    • Etc.

Intended Audience
New supervisors or existing supervisors who have not had previous training.

Course Format
Participants will learn through lecture, discussion, and practice exercises.

Duration
5 days