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Taking Corrective Action

Workshop Intent
This course provides supervisors and managers with the skills necessary to identify and correct employee performance problems, misconduct, absenteeism and unacceptable behavior by resolving problems through discussion, coaching and/or the administration of discipline.

Intended Audience

• New Supervisors and Managers who need to acquire the skills to obtain results
• Experienced Supervisors and Managers who are doing their job well but want to reinforce their skills
• About-to-be-appointed-Supervisors and Managers who are taking their next career step and want to be prepared
• Human Resource professionals at all levels who provide coaching and counseling to line management

Learning Outcomes
After completing this workshop a participant will be able to:

• Name the three types of absenteeism
• Explain the purpose of taking corrective action
• Describe the difference between minor and major misconduct
• Choose the type of action to be taken following an investigation
• Choose an appropriate disciplinary response for misconduct
• Plan and conduct a disciplinary discussion
• Assess the information gathered during an investigation

Benefits

• Take prompt action that is fair and consistent
• Help employees improve unacceptable performance, behavior or work habits
• Be more productive and effective
• Be a better coach
• Be a better manager or supervisor

Class Size
Maximum 15 participants

Format/Duration
2 days

Workshop Content/Topic Outline

Module 1 - Taking Action

The three types of action

How to determine which type of action to be taken

How to determine the basis for the imposition of discipline

What discipline should be imposed and is it just?

Module 2 - Misconduct

How to identify the two types of misconduct

How to determine the response to a disciplinary incident

Module 3 - Coaching for Improvement

What is Coaching for Improvement

How to prepare for the Coaching for Improvement discussion

How to conduct the Coaching for Improvement discussion

What to do after the Coaching for Improvement discussion

Skill practice

Module 4 - The Verbal Warning

What is a Verbal Warning

How to prepare for the Verbal Warning discussion

How to conduct the Verbal Warning discussion

What to do after the Verbal Warning discussion

Skill practice

Module 5 - Written Warning and Suspension

What is a Written Warning and a Suspension

What is a PIP

How to write a PIP

Pitfalls to avoid

How to prepare for the Verbal Warning and/or Suspension discussion

How to conduct the Written Warning and/or Suspension discussion

What to do after the Written Warning and/or Suspension discussion

Skill practice

Module 6 - Termination

What is Termination

How to prepare for the Termination discussion

How to conduct the Termination discussion

What to do after the Termination discussion

Skill practice

Case studies

Module 7 - Letter Writing

The components of an effective disciplinary letter

How to write an effective disciplinary letter

Module 8 - Managing Absenteeism

Objectives

Types of absences and responses

Documentation

Management’s role

Termination Dos and Don’ts

Skill Practice

The Termination Discussion

Pre-work/Post-work
None required

Training Methods and Features

Instructor-led by a qualified professional facilitator

Interactive and Participative: Group size is limited and participants will engage in discussions, Q&A sessions and other activities designed to promote collaborative learning

Skill-building Activities: The workshop is structured so that participants have opportunities to engage in hands-on exercises that develop skills – e.g. group work/problem solving

Application Tool Kit: Each participant will receive a comprehensive manual that will provide tools and job aids for back on the job. These include templates and checklists.

Resource Tools: Included in the workshop manual is a list of selected references to encourage further learning.

Participant Evaluation
The learning of participants will be evaluated by the facilitator through:

• Open book quizzes
• Exercise debriefs and activity reviews

Recognition
Participants who have attended the workshop in full/all sessions of the workshop in full will receive a Recognition of Completion Certificate.

Workshop/Facilitator Evaluation
Participants will be asked to complete a short evaluation form at the end of the workshop to provide their feedback on the session and the facilitator. This feedback is used to ensure client satisfaction and to continually monitor and improve the quality of the training program.